Free standard shipping on orders over $29
We process and ship all orders within 48 to 72 business hours after payment confirmation.
Please note that orders placed during weekends or holidays will be processed on the next business day.
Standard Regions: 5 to 7 business days
Remote Areas: 7 to 14 business days
Overall, you can expect delivery within 7 to 14 business days after your order has been shipped. We always strive to deliver your plush companions as quickly as possible!
We partner with trusted global carriers such as USPS, UPS, FedEx, and DHL to ensure safe and timely delivery.
Tracking information will be provided via email once your order has been shipped.
During peak holiday seasons, processing and delivery times may experience slight delays.
We recommend placing your orders early to avoid any disappointment.
If you have any questions about your order status or delivery timeline, please feel free to contact our support team at duoaigift@gmail.com. We're here to help!
We want you to love every purchase from Duoai Plush. If you’re not completely satisfied with your order, we gladly accept returns within 14 days of delivery.
Please note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
Need to exchange for a different item? Contact us within 14 days, and we’ll assist you in finding the perfect replacement. Exchanges are subject to product availability.
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. Please allow additional time for the refund to appear on your statement, depending on your bank or payment provider.
If you receive a damaged or incorrect item, please contact us immediately at duoaigift@gmail.com. We’ll arrange for a replacement or full refund at no extra cost to you.
© 2025 Duoai Plush. All Rights Reserved.
Got questions? We’ve got answers! Click below to learn more about shipping, returns, plush safety, and more.
Our capybara plush keychains are made of soft, skin-friendly fabric that’s even better than you imagined — fuller, smoother, and ultra-huggable. Stuffed with elastic PP cotton, they are not only cuddly but also ASTM F963-17 & CPSIA tested, and come with a Children’s Product Certificate (CPC). Safe for all ages — no allergy worries for your little ones!
This set includes two adorable capybara plush keychains:
One capybara wearing a removable turtle backpack
One capybara dressed in a detachable strawberry hood
Both are fluffy, vivid, and bring double the charm for fans of this lovable rodent.
These small plushies are not just toys — they’re versatile accessories! Attach them to your keys, backpack, purse, or room décor. Whether it’s a birthday, party favor, or a surprise for a capybara lover, this duo makes a thoughtful and fun gift.
Each mini capybara plushie is approximately 4.7 inches — small enough to fit in your bag or pocket, yet cute enough to catch everyone’s eye. Take your capybara friends wherever you go!
At Duoai, we care about your experience. If you have any questions or concerns about your capybara plushies, please don’t hesitate to contact us. We’ll respond within 24 hours to make sure you’re happy with your cuddly companions.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Duoai Plush! These Terms & Conditions govern your use of our website located at www.duoai.com. By accessing or using our site, you agree to comply with these terms. If you do not agree, please do not use our website.
You must be at least 18 years old or have parental/guardian permission to use this website. You agree to use our website for lawful purposes only and not to engage in any activity that disrupts or damages the site.
All orders placed through Duoai Plush are subject to availability and confirmation of payment. We reserve the right to refuse or cancel any order at our discretion. Prices are subject to change without prior notice.
Accepted payment methods include major credit cards, PayPal, and other secure payment options provided at checkout.
Please review our Shipping Policy and Return & Exchange Policy for detailed information on delivery times, return eligibility, and refund processes.
All content on this website, including but not limited to text, images, logos, product designs, and graphics, is the property of Duoai Plush and is protected by international copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
If you submit reviews, photos, or other content, you grant Duoai Plush a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and distribute your content across marketing channels. You agree that submitted content will not violate any rights of third parties.
Duoai Plush is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products. All products are provided "as is" without warranties of any kind, unless otherwise stated.
You agree to indemnify and hold harmless Duoai Plush and its affiliates from any claims, liabilities, damages, and expenses (including attorney fees) arising from your violation of these Terms & Conditions or your misuse of the website.
Our website may include links to third-party websites. Duoai Plush is not responsible for the content, accuracy, or practices of these external sites. Access these websites at your own risk.
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. Continued use of our website after changes constitutes your acceptance of the new terms.
These Terms & Conditions are governed by and construed in accordance with the laws of the State of California, USA. Any disputes shall be resolved in the competent courts of California.
If you have any questions regarding these Terms & Conditions, please contact us at duoaigift@gmail.com.