Order Processing Time
We process and ship all orders within 48 to 72 business hours after payment confirmation. Please note that orders placed during weekends or holidays will be processed on the next business day.
Estimated Delivery Time
Our standard delivery time varies based on location:
- Standard Regions: 5 to 7 business days
- Remote Areas: 7 to 14 business days
Overall, you can expect delivery within 7 to 14 business days after your order has been shipped. We always strive to deliver your plush companions as quickly as possible!
Shipping Fees
We offer free shipping on all orders over $29 USD.
For orders under $29, standard shipping rates apply based on destination:
- United States: $4.99 USD
- Canada: $4.99 USD
- United Kingdom: $4.99 USD
- Australia : $4.99 USD
- Singapore: $5.99 USD
Shipping Carriers
We partner with trusted global carriers such as USPS, UPS, FedEx, and DHL to ensure safe and timely delivery. Tracking information will be provided via email once your order has been shipped.
Holiday Season Notice
During peak holiday seasons, processing and delivery times may experience slight delays. We recommend placing your orders early to avoid any disappointment.
Need Assistance?
If you have any questions about your order status or delivery timeline, please feel free to contact our support team at duoaigift@gmail.com. We're here to help!
