Shipping Policy

Order Processing Time

We process and ship all orders within 24 to 48 business hours after payment confirmation. Orders placed during weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Our standard delivery time is 5 to 7 business days after your order has been shipped. We always strive to deliver your plush companions as quickly as possible!

Shipping Fees

Free Shipping (on orders over $29 USD)

• United States
• Canada
• United Kingdom
• Australia
• New Zealand
• Singapore
• Philippines

For orders under $29, a standard shipping fee of $4.99 USD applies to the above destinations.

Special Destinations

• France & Germany
  • Shipping Fee: $20 USD
  • Shipping Method: International Express
  • Delivery Time: 3–5 business days
  • Not eligible for free shipping

Notes

• All listed product prices are tax-inclusive.
• For remote countries or regions, additional shipping fees may apply.
• Please enter your shipping address at checkout to view the exact cost.

Shipping Carriers

We partner with trusted global carriers such as USPS, UPS, FedEx, and DHL to ensure safe and timely delivery. Tracking information will be provided via email once your order has been shipped.

Holiday Season Notice

During peak holiday seasons, processing and delivery times may experience slight delays. We recommend placing your orders early to avoid any disappointment.

Need Assistance?

If you have any questions about your order status or delivery timeline, please contact our support team at duoaigift@gmail.com. We're here to help!