Easy 14-Day Return Guarantee
We want you to love every purchase from Duoai Plush. If you’re not completely satisfied with your order, we gladly accept returns within 14 days of delivery.
Eligibility for Returns
- Items must be unused and in original condition.
- Products should be in the original packaging, including tags and accessories.
- Returns must be initiated within 14 days of receiving your order.
-
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
How to Initiate a Return or Exchange
1. Contact our support team at duoaigift@gmail.com with your order number and reason for return.
2. Our team will provide return instructions and the return address.
3. Ship the item back using a trackable shipping method.
Please note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
Exchange Policy
Need to exchange for a different item? Contact us within 14 days, and we’ll assist you in finding the perfect replacement. Exchanges are subject to product availability.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please allow additional time for the refund to appear on your statement, depending on your bank or payment provider.
Non-Returnable Items
- Customized or personalized items
- Items marked as final sale or clearance
- Used or damaged products not caused by shipping
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at duoaigift@gmail.com. We’ll arrange for a replacement or full refund at no extra cost to you.
