Frequently Asked Questions (FAQs)
1. When Will My Order Be Shipped?
We process and ship all orders within 48 to 72 business hours after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2. How Long Does Delivery Take?
Delivery time depends on your location:
- Standard Regions: 5 to 7 business days
- Remote Areas: 7 to 14 business days
Please note that during peak seasons, delivery may take slightly longer. We appreciate your patience!
3. How Can I Track My Order?
After your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's official website.
4. Do You Offer International Shipping?
Currently, we primarily ship to the United States. For international orders, please contact our support team at duoaigift@gmail.com for more information.
5. Can I Cancel or Modify My Order?
If your order hasn’t been processed yet, you can request a cancellation or modification by contacting us immediately at duoaigift@gmail.com. Once your order has shipped, we are unable to make changes.
6. What Is Your Return Policy?
If you are not completely satisfied with your purchase, you may return unused products within 14 days of receipt. All items must be in their original packaging and in new condition. Contact us to initiate a return process.
7. Are Your Plush Toys Safe for Children?
Yes! All Duoai Plush toys meet international safety standards and are made from non-toxic, child-friendly materials. Our plush toys are suitable for children ages 3 and up.
8. Do You Offer Gift Packaging?
Yes, we offer optional gift packaging at checkout. Make your purchase extra special for birthdays, holidays, and special occasions!
9. How Do I Choose the Right Plush Toy?
Choosing the perfect plush toy is easy! Consider the recipient’s age, personality, and the occasion.
- 🎁 For Kids: Soft, colorful plush toys that inspire imagination and play.
- 💖 For Adults: Plushies for home décor or emotional support.
- 🎉 Special Occasions: Themed or personalized plush gifts.
Need more tips? Visit our detailed Plush Toy Buying Guide.
10. How Can I Contact Customer Service?
Our customer service team is here to help! Contact us at duoaigift@gmail.com, and we’ll respond within 24 business hours.
