💗 Free Shipping on Orders $29+
Free Gifts $49+
Free standard shipping on orders over $29
We process and ship all orders within 24 to 48 business hours after payment confirmation. Orders placed during weekends or public holidays will be processed on the next business day.
Our standard delivery time is 5 to 7 business days after your order has been shipped. We always strive to deliver your plush companions as quickly as possible!
We offer free shipping on all orders over $29 USD.
For orders under $29, standard shipping rates apply for major destinations:
For remote countries or regions, special shipping fees may apply. Please enter your shipping address at checkout to view the exact cost.
Note: All listed product prices are tax-inclusive.
We partner with trusted global carriers such as USPS, UPS, FedEx, and DHL to ensure safe and timely delivery. Tracking information will be provided via email once your order has been shipped.
During peak holiday seasons, processing and delivery times may experience slight delays. We recommend placing your orders early to avoid any disappointment.
If you have any questions about your order status or delivery timeline, please contact our support team at duoaigift@gmail.com. We're here to help!
We want you to love every purchase from Duoai Plush. If you’re not completely satisfied with your order, we gladly accept returns within 30 days of delivery.
Please note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
Need to exchange for a different item? Contact us within 30 days, and we’ll assist you in finding the perfect replacement. Exchanges are subject to product availability.
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. Please allow additional time for the refund to appear on your statement, depending on your bank or payment provider.
If you receive a damaged or incorrect item, please contact us immediately at duoaigift@gmail.com. We’ll arrange for a replacement or full refund at no extra cost to you.
© 2025 Duoai Plush. All Rights Reserved.
Got questions? We’ve got answers! Click below to learn more about shipping, returns, plush safety, and more.
Meet the adorable Duoai × Capybara Lulu Cupid Series! This cute plush keychain features Cupid Lulu wearing a lovely pink outfit with a tiny orange fruit detail on its head and holding a heart-shaped accessory. With its soft plush texture, chubby silhouette, and charming expression, Lulu is the perfect companion to decorate your bags, keys, backpacks, or kawaii collections.
Made with premium polyester fiber plush fabric and soft filling, this compact plush charm combines comfort, quality, and adorable design. The sturdy keychain clip makes it easy to carry your favorite little character anywhere, adding a touch of warmth and personality to your everyday style.
The Duoai × Piglet Lulu Plush Keychain brings together original character design and premium plush craftsmanship. With its adorable piglet appearance, soft texture, and portable size, Lulu is perfect for anyone who loves cute accessories and collectible plush toys. Whether attached to your favorite bag or displayed as part of your collection, this tiny companion adds a fun and cozy touch to everyday life.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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