Easy 30-Day Return Guarantee

We want you to love every purchase from Duoai Plush. If you’re not completely satisfied with your order, we gladly accept returns within 30 days of delivery.

Eligibility for Returns

• Items must be unused and in original condition.
• Products should be in the original packaging, including tags and accessories.
• Returns must be initiated within 30 days of receiving your order.

How to Initiate a Return or Exchange

1. Contact our support team at duoaigift@gmail.com with your order number and reason for return.
2. Our team will provide return instructions and the return address.
3. Ship the item back using a trackable shipping method.

Please note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.

Exchange Policy

Need to exchange for a different item? Contact us within 30 days, and we’ll assist you in finding the perfect replacement. Exchanges are subject to product availability.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. Please allow additional time for the refund to appear on your statement, depending on your bank or payment provider.

Non-Returnable Items

• Customized or personalized items
• Items marked as final sale or clearance
• Used or damaged products not caused by shipping

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at duoaigift@gmail.com. We’ll arrange for a replacement or full refund at no extra cost to you.

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