💗 Free Shipping on Orders $29+
Free Gifts $49+
Free standard shipping on orders over $29
We process and ship all orders within 24 to 48 business hours after payment confirmation. Orders placed during weekends or public holidays will be processed on the next business day.
Our standard delivery time is 5 to 7 business days after your order has been shipped. We always strive to deliver your plush companions as quickly as possible!
We offer free shipping on all orders over $29 USD.
For orders under $29, standard shipping rates apply for major destinations:
For remote countries or regions, special shipping fees may apply. Please enter your shipping address at checkout to view the exact cost.
Note: All listed product prices are tax-inclusive.
We partner with trusted global carriers such as USPS, UPS, FedEx, and DHL to ensure safe and timely delivery. Tracking information will be provided via email once your order has been shipped.
During peak holiday seasons, processing and delivery times may experience slight delays. We recommend placing your orders early to avoid any disappointment.
If you have any questions about your order status or delivery timeline, please contact our support team at duoaigift@gmail.com. We're here to help!
We want you to love every purchase from Duoai Plush. If you’re not completely satisfied with your order, we gladly accept returns within 30 days of delivery.
Please note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
Need to exchange for a different item? Contact us within 30 days, and we’ll assist you in finding the perfect replacement. Exchanges are subject to product availability.
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. Please allow additional time for the refund to appear on your statement, depending on your bank or payment provider.
If you receive a damaged or incorrect item, please contact us immediately at duoaigift@gmail.com. We’ll arrange for a replacement or full refund at no extra cost to you.
© 2025 Duoai Plush. All Rights Reserved.
Got questions? We’ve got answers! Click below to learn more about shipping, returns, plush safety, and more.
Meet the adorable Ice Cream Lulu from the Duoai x Capybara Lulu Collection! This charming 60cm capybara plush features a sweet ice cream-inspired look, a cozy striped scarf, and cute orange shorts. With its soft plush exterior, long cuddly body, and lovable expression, Ice Cream Lulu is ready to become your favorite snuggle companion. Whether you're relaxing on the sofa, enjoying a cozy afternoon, or getting ready for bedtime, this sweet capybara brings an extra touch of warmth and cuteness to your everyday moments.
Inspired by everyone's favorite frozen treat, Ice Cream Lulu features a bright and cheerful color combination with adorable outfit details. From the little ice cream cone in its hand to the patterned scarf and orange shorts, every detail adds to its playful personality. A lovely choice for capybara lovers and plush toy collectors!


The Duoai x Capybara Lulu Ice Cream Plush Hug Pillow combines an adorable ice cream-inspired design with a wonderfully cuddly 60cm body. Its cheerful colors, cute outfit, and lovable capybara appearance make it both a comforting cuddle companion and a charming decorative piece. Whether you're adding a new friend to your plush collection or looking for a sweet gift for someone special, Ice Cream Lulu is ready to bring a little extra happiness to every day.
Periodically air out the plush in a cool, shaded area and store it in a dry place to help prevent dampness and mildew.Please note that slight size variations may occur due to different measuring methods and manual measurement. Colors may vary slightly depending on lighting and display settings. Please refer to the actual product received.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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